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Terms and Conditions

Terms & Conditions of Website Use 

General terms and conditions of use
Page last updated on: February 2024

Please read carefully

Your use of the Competence Matters Ltd website is subject to these terms and by using the site you show your agreement to such terms.  If you do not accept our terms, please do not use the website.

Ownership of website

This website belongs to Competence Matters Ltd, Deerdykes View, Cumbernauld, G68 9HN. Registered number SC267785  and VAT registration number: 8482836020 

Contacting Us

These terms and conditions are governed and constructed according to Scottish & UK law. Our terms of trading do not affect your statutory rights as a consumer.

Competence Matters Ltd, our suppliers, advertisers and our personnel are completely dedicated to providing the highest levels of customer service.  We will process your order as quickly and efficiently as possible and delivery is usually within 2-3 working days, dependent on the product or service being acquired.  Details are contained within the product information provided.

If you need to contact us, please email us at enquiries@competencematters.co.uk

Alternatively, you can write to us at: Competence Matters Ltd, 56 Deerdykes View, Cumbernauld, G68 9HN.

If you require any advice or assistance please call on 0141 630 4150 lines are open between 9am - 5pm Monday to Friday.

We aim to provide high levels of customer satisfaction.  In the unlikely event of a complaint you should send it in writing or email to the contact details above.  Please address any such complaints to the Division Manager and we will endeavour to respond to your query within 2 working days.

About Us

Competence Matters Ltd is located at 56 Deerdykes View, Cumbernauld, G68 9HN

Competence Matters Ltd offers Training and S/NVQ (S/QCF) assessment across various Industries.  The cornerstone of our approach is the quality processes we employ in undertaking work underpinned by the experience and professionalism of our employees.

A feature of Competence Matters Ltd  is its strong investment in people and we take great care to ensure we employ the highest calibre of staff in all fields to deliver the highest possible service to your company.

At Competence Matters Ltd all of our assessors are industry certificated and through our unique learning portal you can view their credentials and qualifications at any time.

An important development for Competence Matters Ltd is our unique learning portal.  At the core of our services is an internet-based competence management portal. This online tool allows you to manage your employees’ portfolios, submit evidence and review progress at a time and place that suits your needs.  This unique tool has enabled Competence Matters Ltd to achieve a very proud candidate retention rate of 93%.


Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.


The images, logos and names on this website which identify Competence Matters Ltd or third parties and their products and services are proprietary marks of Competence Matters Ltd and/or the relevant third parties.  Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of Competence Matters Ltd or any third party with respect to any such image, logo or name.


Competence Matters Ltd reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Telehone Calls and Emails

Telephone calls using the telephone numbers provided on this website and email correspondence with Competence Matters Ltd at the email addresses accessible through, or discernible from, this website may be recorded or monitored.  By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecomms supplier.  Please check with your operator for exact charges.

Site Security

No financial details are collected via this website.  Cookies may be used on this site, but simply to add functionality to the user experience.

We do not send marketing emails to personal email addresses where the recipient is not a customer or has not registered an interest in receipt of newsletter or special offers.

Our Privacy Policy explains in detail our policies and practices in respect of data protection and use of information.

Website Polices

Commercial use

This website is for non-commercial, personal use only.  The services contained on this website may be supplied on a commercial basis on payment to Competence Matters Ltd, or its service or product suppliers, of its charges from time to time.  Please contact us on 0141 630 4150 or email enquiries@competencematters.co.uk for further details.

In the event that you use any of the services contained on this website for commercial use Competence Matters Ltd shall be entitled to charge you at its applicable rates in respect of such commercial use.


The copyright in the material contained in this website belongs to Competence Matters Ltd or its licensed source.  Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;
the copies must retain any copyrights or other intellectual property notices contained in the original material;
the products and technology or processes described in this website may be subject to other intellectual property rights reserved by Competence Matters Ltd or by other third parties with no licence granted in respect of those intellectual property rights;
images on this website are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the website.  It is your responsibility to review the website terms and conditions to ensure you are aware of the latest terms and conditions.  Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.  We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by Competence Matters Ltd, or, if appropriate, by the relevant company or individual supplier with whom you contract.


Whilst Competence Matters Ltd has taken due care and attention in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to Competence Matters Ltd or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Competence Matters Ltd be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Competence Matters Ltd does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.

Competence Matters Ltd does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy and reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or conditions shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.  Nothing in these terms and conditions shall exclude Competence Matter Ltd's liability for death or personal injury resulting from negligence of Competence Matters Ltd.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions, in all cases whether registered or unregistered and including all rights to apply for registration and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to Competence Matters Ltd or its licensed source.  All rights of Competence Matters Ltd in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Competence Matters Ltd makes no representation that any product or service referred to, on or through the website is appropriate for use, or available in other locations.  The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the law of Scotland.  Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Competence Matters Ltd.

Links to other Websites

Certain (hypertext) links, advertisements or suppliers' promotions will lead you to websites that are not under the control of Competence Matters Ltd.  When you activate any of these links, you will leave the Competence Matters Ltd website by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other website.  By allowing links with third party websites Competence Matters Ltd does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Competence Matters Ltd or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other Labour Dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the seller's control.


All original products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 12 months.

The guarantee provided by Competence Matters Ltd specifically excludes faults caused by accident, neglect and misuse.